How to Become a Better Podcast Host

What does it take to be a great podcast host? Here’s what you need to know to make successful podcasts. 

Podcasting is one of the most popular forms of media right now. The best corporate podcasts have something in common: a great host! While anyone can try their hand in front of the mic, it takes something special to be a capable podcast host. After all, contrary to popular belief, an engaging podcast isn’t just about creating a conversation — it’s  about how you curate that conversation for the listener. So, what can you do to become a stronger podcast host? Here are our tips to get you started.

Start preparing early

Hosting a podcast  can be intimidating - most of us aren’t used to being recorded! This means that having confidence on your subject matter is a great way to start, as well as preparing yourself for what needs to go into the episode you’re making. 

Recently, we worked with NatWest to produce a branded podcast. Our hosts were first-timers to the world of podcast production, and one of the hosts, Burcu Karabork, had this to say about the process:

“There is a tremendous amount of discipline and experience required in knowing where to stop conversations, what questions to ask, where to prod a bit deeper...So the question becomes; can you afford that learning curve? Often we only get one chance to impress listeners, after which they turn away from us and don’t come back. It’s imperative to get it right the first time so we don’t alienate them.”

While a lot of podcasts sound ‘off the cuff’, chances are there was still a lot of preparation behind this. That means: having questions in mind, knowing what subjects or information you need to cover, and having thought through the way you want to articulate this. Even some of the most natural, and famous, podcast hosts are scripted. 

An excerpt of Micheal Barabaro, host of The Daily’s, script.

Practice makes perfect

The great thing about podcast production is that you can always re-take a line if you mess it up. So give yourself room to practice! Try out recordings, and listen back to yourself. While this can be awkward at first, it’s essential to know how you are coming across, and whether you need to mix things up. Give it to someone else to listen to: do they know what you’re trying to convey? 

The style of delivery required for a podcast is different from simply talking in everyday life, though it’s not too far removed. The art of hosting is about staying true to your style and tone of voice (as it represents who you are as an individual!). However, learning how to do things like clearly delivering the words in your script; conveying emotion through your intonation and pacing your delivery, are skills that different you from a rookie podcaster and host with command of the mic.

So if you’re new to this… practice, practice practice! Get you phone recorder out and give your read of the script a go (or two).  Listen back to your way of delivering information, try different versions of the same thing as you are recording, and have patience. The process does become easier. 

Work with a producer

A producer can be a huge help for making a successful podcast. In the case of NatWest, our Head of Production, Sandra Ferrari, was there to provide support and advice along the way. In Burcu’s words, “When you know that you’re being looked after and that you have a safety net, you relax. When you relax you say things in the moment that are more genuine and authentic to yourself, which in turn makes you far more engaging for listeners.” 

Sandra was there to guide our hosts through to creating their vision. Burcu adds:

“It’s difficult to know what your artistic vision is if you’ve never worked on that before and Sandra was instrumental in helping us to discover ours. She went above and beyond to introduce variations into the podcasts, allowing us to pick and choose what we liked and discard what we felt didn’t speak to our authentic selves. I really appreciated being allowed to push my own boundaries in that way, expanding my views on what I thought our podcast should sound like, all the while feeling in control enough to let go of what I liked less.”

Producers are there as a trusted minder, to help you stay on track and create the episode you planned to make. 

At Message Heard, we specialise in guiding your project through to completion. Whatever part of the process you’re struggling with, from ideation through to distribution, we can help. 

It takes skill to become a great podcast host. Whether it’s your first time trying it out, or you’re a seasoned professional, the same skills apply. Take a look at our Business of Podcasting section for more great advice on creating amazing podcasts. 

Want to learn more? At Message Heard, we make podcasts that help your brand reach new audiences. Find out how we can help you by getting in touch.

What's the key to great communications — and where do podcasts fit in?

Consulting Guru, Chell Smith, talks leadership, communication and podcasts.

Want to know how to communicate effectively with any group of any size? Meet Consulting guru, Chell Smith! Chell has grown successful global Consulting businesses at EY, Capgemini and Cognizant. 

I sat down with Chell to talk about how to get your message heard across both internal and external communications — and where podcasts fit in. Read on for the nine key takeaways from our interview.

1. The only problem with communication is the illusion that it has occurred! 

As a consultant, communication is all that you do. You’re helping to transfer your experience, your insight and your knowledge to your clients. What I’ve learned is that the challenges of communication are always the same, whether you’re speaking one-to-one or one-to-many. The first thing to understand is that no one can absorb a complex message in one hearing. It takes many iterations. Repeatedly introducing the challenge and introducing the concepts. There’s a reason you see adverts over and over again. Once you understand that, it changes the whole game. 

The challenge for any leader is to communicate a message multiple times without being perceived as repetitive or harping. And to do that requires a combination of varying the language and varying the medium. 

 2. Be crisp, clear and concise 

Whether you're doing a consulting engagement, talking to your team or trying to sell to a new client, you need a crisp, clear way to articulate the issue you want to address. It takes work to get below the surface and find the essence of what you want to say, but the more succinct you can be, the more likely you are to get your message across.

This is vital at the CEO, senior executive level, because here you’re dealing with people who have a lot on their plate and not a lot of patience. But over the years I’ve found that it’s true whoever you’re talking to in an organisation. The difference is that below senior executive level you have the opportunity to be a little more social and a little more engaging in the way that you deliver the information.  

3. Stay authentic 

In any communication, in any medium, the most important element is to be authentic. To be yourself. Don't try and put on airs. People sense authenticity immediately – and they respond to it.  

If you're uncomfortable, if you're being guarded, it stops people believing what you're saying. Now they're going to question everything that you say. This is a human thing: it happens at every level. We all make that judgment.  

Take it to the world of politics. A few years ago, Mitt Romney was running against Barack Obama. You didn't need to agree with everything Barack Obama said to understand that he was being authentic, that this is what he really felt. Whereas Mitt Romney was hamstrung by a Republican platform that he didn’t believe and hadn’t acted on.

You could see that it wasn't authentic for him. I think that was a huge reason why he wasn't successful.

4. Know when to stay neutral... 

Leaders introduce change. But neuroscience teaches us that every change is threatening to people. It can be threatening in many different ways and in many different dimensions. As uncomfortable as people may be in their current situation, change is still threatening. There's just no way around it.  

So, when you are instigating change you have to articulate the current situation and the reason for the shift. But it’s critical that you do that without letting judgement – or the perception of judgment – creep into your voice. When people feel judged, they feel guilt. That prevents them from hearing or absorbing what you’re saying.  

The answer - when you’re describing the current situation and building the case for change - is just to state the facts. Keep the information factual and keep your voice neutral. Then people can hear you.  

This takes practice. When I’m preparing for this type of communication I’ll sit down and sketch my core message out on paper. But – as judgment is all in the perception of the listener – I’ll always run it by other people. I try and find four or five people that have very different perspectives, get their feedback and adjust.   

5. ...when to use emotion... 

Where you have the opportunity to bring emotion into a communication about change is when you start talking about the what's in it for me, for your audience. Why should they care about this? What does this mean to them? What are the opportunities that this opens up? 

6. ...and when to use humour 

Knowing when to use emotion feeds into another point, which is the importance of connecting with your audience. When people feel at ease, they’re able to listen.  

I try and connect with people through some kind of humour. I’ll say something about the situation we're in and it will often be self-deprecating. I want to show that I’m open and vulnerable.  

7. Ask questions 

People want to be listened to.  So I always make it clear that I really am here to listen, not just to talk. 

There are a lot of ways to do that. One I'm pretty fond of is starting with the question and asking for feedback from the audience. So, today we want to talk about cost of sales. You guys have been in this company a long time, give me some perspectives. What do you see around cost of sales? Is it an issue? Do you think you are best in class?  Open it up and solicit feedback.  

8. Use every communication tool you have 

People learn differently. People have different styles, some are more visual, some are more aural, some like to read. So, use all the tools at your fingertips. Meet with people in person; combine white papers and strategy documents with calls; webcasts; video; podcasting.  

“It was clear that we needed something more concise for people to wrap their heads around. That was when we settled on podcasts. ”

— Chell Smith

I've had really good luck with podcasting. What I like about the medium in particular is that people can listen to podcasts anywhere. They can be on the way home or out on a run. That accessibility is huge. And I’ve found that with a short podcast – 10 minutes – people will both listen and re-listen. So, you can give your audience bite-sized chunks of information that are relevant to them and you can meet them where they are.  

9. Make it a conversation 

When you can make communication conversational, it’s much easier to listen to and to absorb. This is another space in which podcasts play to an advantage.  

At Cognizant we had a new concept we were bringing to market about how organisations needed to operate in the face of rapid technological change. It was an approach that we knew would challenge organisational norms: crossing fiefdoms, challenging people’s territory and turf and responsibilities – all of those things that aren’t easy to challenge. 

So, after sourcing feedback, we started communicating. We did a series of white papers. We did internal sessions. We did webcasts with clients to introduce them. It still didn't feel like we were getting though the full uptick, particularly internally. It was clear that we needed something more concise for people to wrap their heads around. That was when we settled on podcasts. 

We started with an introductory episode that introduced the concepts and the research. Then we did a series of industry-based podcasts. If you're in Insurance, listen to this one. If  you're in Life Sciences, listen to this one. That allowed people to select what mattered to them, while absorbing more detail and more context.

The thing that I got the best feedback from was the fact that we did these as a Q&A. I was the moderator, interviewing the people driving the concept. So, the podcasts had the authenticity of being a conversation – which meant we got our message heard.  

Want to learn more? At Message Heard, we make podcasts that help your brand reach new audiences. Find out how we can help you by getting in touch.

Working Remotely? Use Podcasts to Boost Employee Engagement

Unprecedented numbers of employees are now working remotely.

It’s a situation in which clear internal communication – always important – becomes critical. Podcasts offer a creative solution.

If you haven’t yet explored the possibilities of podcasts for your internal communications, now is the time to do so. This form of audio has distinctive features that help to facilitate certain forms of communication.

It’s a preferred means of communication for many younger workers. Plus, it’s a medium that is particularly well-suited to the needs of remote workers or for highly distributed organisations. Here’s the run down:

• The distinctive features of podcasts

• The types of internal communication that suit podcasts

• How podcasts facilitate remote working

“Podcasts are a proven and popular channel. They enable us to communicate in an effective and timely way, connect, share important updates and build a common purpose.

For us, they have brought our solutions to life, bringing clarity in the messaging in a succinct way and have summarised some key points. ”

— Mark Absolom, Head of Marketing, Cognizant

The distinctive features of podcasts

1. Connection-building: One of the greatest strengths of podcasts is that they build intimacy between speaker(s) and audience. That simple experience of hearing an individual human voice creates a sense for the audience that they ‘know’ the speaker. So, podcasts humanise your messages and – in so doing – help to build connections and community.

2. Flexibility: Podcasts are infinitely variable. They don’t have to conform to a particular length or format. That means you can use them to convey clear, top-line information or news or use them to explore an issue in depth. You can feature one speaker or many speakers. You can find a style that works for you – but you can also be creative and surprise your audience! Even recording can be done remotely. Our head of production, Sandra Ferrari, says “with new available technologies and some guidance from a professional, you can get quality sound at home.”  

3. User-friendly: When it comes to featuring guests, experts and speakers, many people find podcasts a less ‘scary’ option than video – for the simple reason that they don’t have to feel self-conscious about their appearance. That means it’s easier to find people to feature on podcasts, which boosts the value of the content. 

4. High engagement: The stats show that podcasts engage and retain their audiences. Plus, the technology allows you to track this, so you know which content keeps people listening.

5. Convenient: The other stand-out feature of podcasts is just how convenient they are. Once a podcast is published, your audience can access it at any time that works for them. They can listen while carrying out other tasks. They can take a screen break while engaging with your content. They can access them on the move. This means that podcasts can be digested in a way that just isn’t possible with other mediums.

The types of internal communications that suit podcasts

CEO / news updates: A short and sweet podcast giving key company/ industry updates. This keeps everyone in touch with the need-to-know information and helps them to feel connected and part of the business.

Explaining strategy/ corporate policies:

Podcasts are ideally suited to expressing complex messages about change or weighty company decisions. The issues can be laid out and explored in depth, with time to answer questions about why a decision was made; what the likely consequences will be and how it will affect colleagues.

Sharing colleague views:

In a longer podcast format, there’s plenty of opportunity to explore issues in-depth and to introduce a range of colleague voices. That can be done using recordists (when we’re not in lockdown!); via voice notes and memos or by utilising easy to use online recording platforms.

Sharing projects:

The podcast format allows you to think creatively and tell stories about your business and industry. Are there projects you want to celebrate? Work your colleagues would like to understand? Volunteering projects that colleagues take part in? Podcasts lend themselves to human interest tales and storytelling are around the great work being done in your organisation that may need more visibility.

On-boarding:

Either...  

• A stand-alone podcast - talking new employees through the culture and values of a company.

Or...

• Episodic content that talks through different aspects of a company and how each part fits into the greater whole.

Learning and development:

This is a form of evergreen content which can be embedded on your website or intranet to be share with employees around career miles stones or transitions. It could cover issues such as:

• Internal progression

• The value of lateral moves

• How mentoring works

• Up skilling

• Colleague career paths

• Colleague career tips

• Industry-relevant niche topics

How podcasts facilitate remote working

The accessibility of podcasts – and the intimacy of the format – bring people together and help them to feel as though they are part of something bigger: even when they are working at a distance from their colleagues. This is content that’s made for them; features them and offers them information that’s valuable and inclusive.

And that’s not all. Podcasts build relationships between different parts of your organisation. They bridge the gap between remote workers, between senior leadership and other teams, between teams that can otherwise feel siloed and out-of-touch and between colleagues who may work in different countries and time zones. They create a community around a shared listening experience.

And that’s not all. Podcasts take account of the needs of colleagues who work remotely: providing an information stream that fits into people’s days and is there to be accessed when needed. They offer the clarity of being only audio: so that people focus on what is being said, without the distraction of visual clutter.

And even that’s not all! Podcasts also allow you to explore a whole range of topics at a depth that is unappealing in other mediums, or to quickly parcel up important information and share it widely in a cost-effective way. It gives your workforce – even when working remotely - a unique content library that benefits them and your business.   

Want to know more? At Message Heard, we make podcasts that help your business to reach its employees, wherever they are. Find out what we can do for you. Email us at contact@messageheard.com.

Branded Podcasts: 3 Ways To Harness The Power of Pods

In our last two articles, we explored the power of podcasting and the most common mistakes companies make. Today, we lay out the three key ways organisations can utilise podcasts: brand and audience building, targeted sales, internal engagement.  

If you’re on the go, listen to an audio version of the article here:

Whoever you’re looking to engage, podcasts offer an answer. It’s a versatile medium with innate qualities which can be easily adapted to fulfill different organisational goals.

Podcasts create space for storytelling - which lends itself perfectly to achieving marketing objectives around brand and audience building. Remember: they are a property for you to build on.

Podcasts can also be used in a more targeted way: snackable (i.e. short) podcasts make a persuasive sales tool, perfect for bringing exclusive thought-leadership to the ears of those hard to reach budget-holders.

And, increasingly, large or highly distributed organisations are using podcasting to revitalise corporate communications - allowing them to engage with their employees in a direct, personal way.

Building Brand and Audience

Producing your own podcast is an unparalleled opportunity for long-term audience development and brand building. As we explored in the previous articles, more and more big name brands, from across industries, have adopted this tool: McDonalds, Dell, Tinder, General Electric, eBay, LinkedIn, the list goes on.

And it’s not hard to see why - the 2019 Infinite Dial Report showed 70% of listeners don’t do any other activity whilst listening to a podcast. That undivided attention is hard to come by in our distracted world.

As a medium, audio also offers a personal connection between the narrator and the audience - and a direct line to people who have proactively engaged with the content. As Niharika Shah, head of brand marketing and advertising at Prudential put it, “Podcasts are a marketer’s dream when it comes to getting people’s undivided attention… It lends itself well to storytelling, and consumer adoption has been at high levels.” By adopting an advertorial style and working with professional journalists and producers, brands are able to create the personal, emotive style of content that has been proven to hook listeners.

Fast Company even called branded podcasts “the ads people want to listen too”. When you create the content rather than just sponsor it, you become the convener of the conversations happening around your business and in your industry. Listeners have also reported enjoying the absence of ad breaks in branded content which brought a particularly immersive listening experience.

Targeting High Value Sales

In B2B industries the challenge is getting the right people - the budget-holders and decision-makers - to engage with your ideas. These are traditionally some of the hardest people to reach, but podcasting offers an alternative avenue to traditional marketing materials such as white papers and webinars. According to Adobe's vice-president of experience marketing, the podcast version of their white papers receive 6 x the number of downloads compared to the PDF - and cost 10-15% of one of their videos.

At Message Heard, we’ve worked with companies to create podcasts intended to be listened to by only 20 people - the right 20 people - getting the right ideas into the right ears and thus driving high-value sales.

And remember, podcasts reach busy people, who are on the go, in a way that video and written content can’t: 64% of podcast consumers listen in their car, 49% whilst walking, 37% whilst at work and 37% on public transport. Audio consumption fits easily in our modern lives, rather than adding another thing to the to-do list.

Building Internal Engagement

Podcasts are also a promising new tool for companies looking to create a strong culture and reinvigorate their internal communications. According to the Wall Street Journal, one in roughly 30 companies in the S&P 500 produce a podcast that targets either their employees or external audiences, or a combination of the two.

“The facts told us every time we sent an email or a newsletter, no matter how wacky… our colleagues didn’t look at them...”, our client at a global tech services firm told us. “One of our objectives [for our podcasts] was around creating conversations that our colleagues can feel they are part of rather than just being talked at.”

So, what was the feedback from their series, you might be wondering? “A lot of people feel like they are part of the conversation. And when we’ve gone and asked if this is a medium that enriches our communication, the overwhelming response has been yes.”

This is the final instalment of our blog series looking at the power of podcasts for brands and business. You can read parts one and two here.

If you have any questions or are looking for production help please reach out to jake@message-heard.com.